Using WhatsApp Delivery Status in Workflows
Prerequisites for Using WhatsApp in Workflows
Before you can use WhatsApp delivery status in workflows, ensure the following:
- WhatsApp must be subscribed and enabled on your location account.
- If you plan to send business-initiated conversations, you must have an approved WhatsApp template.
Using the WhatsApp Delivery Status Recipe
A pre-built recipe for WhatsApp delivery status is available under Automations to help you get started quickly.
How to Use WhatsApp Delivery Status in Workflows
Follow these steps to incorporate WhatsApp delivery status into your workflows:
- Navigate to Automation > Create Workflow > Start from Scratch.
- Add a trigger by selecting WhatsApp Action and choosing your desired WhatsApp template.
- Enable the toggle labeled Wait for WhatsApp Message Delivery Status, then save the action.
- Add an If/Else action to your workflow.
- Select Contact Details > Valid WhatsApp, and configure conditions for both the True and False branches.
- Set up failover actions, such as sending an SMS or email, for the False and None branches to ensure message delivery.
Frequently Asked Questions
What is the WhatsApp delivery status support feature?
WhatsApp delivery status support in workflows allows you to apply conditional logic based on whether a WhatsApp message was successfully delivered, enhancing your communication strategies.
How can I use WhatsApp delivery status in my workflows?
You can use If/Else conditions that check the Valid WhatsApp status to decide subsequent steps, enabling more dynamic and responsive communication flows.
What is the purpose of the toggle for holding contacts in the workflow?
The toggle ensures the workflow pauses the contact until the delivery status is received from Meta, preventing the workflow from advancing until the status is confirmed.